This problem only affects the iPhone 12 and iPhone 12 Pro models, meaning the iPhone 12 Mini and iPhone 12 Pro Max models are not affected.

Extent of the Issue

Although the issue appears in a small percentage of phones, this small percentage can still mean hundreds of thousands of phones are affected.

Since Apple sells millions of phones annually, even a 1% occurrence rate means that over 10,000 phones could be affected.

The time frame identified by Apple for the emergence of this issue covers a significant portion of the iPhone 12’s lifespan.

How to Identify the Problem

You can easily check your phone for this issue, as it manifests in a critical part of the device.
The call sound suddenly stops, while audio in all other applications continues to work normally.

Warranty and Repair Program

Apple has announced a new warranty program specifically for affected phones.

You can visit the nearest Apple service center to replace the defective part. In some cases, Apple may replace the entire phone.
Only a service center can determine whether the phone requires a full replacement.

Steps to Fix Your Phone

If you discover this issue in your phone, it is recommended to visit an Apple Support center to schedule a repair appointment.

Apple has extended the warranty and free repair program for this part for two years from the date of purchase.

However, it should be noted that this extension does not cover all parts of the phone, and Apple may require you to repair other damaged parts if they impede the repair process.

Macintosh Computer Service: The Best Service for iPhone 12 and 12 Pro Repairs

Macintosh Computer Service is the best option for repairing iPhone 12 and 12 Pro devices.

With their extensive experience in repairing Apple products, you can rely on their services to ensure your phone is repaired efficiently and professionally.

Whether you need the defective part replaced or the entire phone replaced.
the Macintosh Computer Service team will ensure your phone receives the best possible care.